Refund policy

Last updated: August 19, 2026

RETURNS & REFUNDS

We want you wearing a hat you love. Here's how returns work, and where they don't.

MADE-TO-ORDER HATS ARE NOT RETURNABLE FOR CHANGE OF MIND

Our Signature, Postcard and Homegrown hats are embroidered for you after you place your order. Nothing is sitting on a shelf waiting. Because each one is custom-made to your order, we can't accept returns or exchanges simply because you changed your mind, picked the wrong colorway, or decided you wanted a different city.

Please double-check your colorway before you order. If you're unsure, email us first — we're happy to help.

This does not affect your rights if the hat arrives damaged, defective, misprinted, or if we send you the wrong thing. Those are covered below.

ORIGINALS: 14-DAY RETURNS

Our Originals ship from stock. You can return or exchange an Original within 14 days of delivery if it's unworn and in original condition. You cover return shipping unless the hat arrived defective or we made a mistake.

DAMAGED, DEFECTIVE, OR MISPRINTED

Email us within 30 days of delivery with a photo. We'll send a replacement or issue a refund, whichever you prefer. You don't need to ship anything back, and you don't pay return shipping. Keep the hat.

WRONG ITEM RECEIVED

Same deal. Send us a photo and your order number and we'll fix it right away, at no cost to you.

A NOTE ON NATURAL VARIATION

Embroidery is stitched, not printed. Thread color, stitch density and placement can vary slightly from hat to hat, and screens render color differently. Minor variation of this kind is normal and is not a defect. If something looks genuinely wrong, send us a photo and we'll take a look.

HOW REFUNDS ARE ISSUED

Approved refunds go back to your original payment method. Once we issue it, your bank or card issuer typically takes 5-10 business days to post it — that part is out of our hands.

We refund original shipping only when the problem was ours.

ORDER CHANGES AND CANCELLATIONS

You have a 12-hour window after ordering to change or cancel. Email us with your order number as soon as you can.

Once a made-to-order hat enters production we can't change or cancel it, because it's already being stitched for you.

WRONG ADDRESS

Check your shipping address before you submit. If a package is returned to us because the address was incorrect or incomplete, we'll reship it once you cover the reshipping cost.

LOST OR STOLEN PACKAGES

First, check with everyone in your household and with your neighbors, and look around your porch and mailroom. Carriers sometimes mark a package delivered a day early.

If it still hasn't turned up, email us within 7 days of the delivery date and we'll help you open a claim with the carrier.

We can't refund or replace packages that the carrier's tracking confirms as delivered to the address you gave us.

SIZING

Our hats are one size fits most, with an adjustable snapback closure. They fit head circumferences of roughly 21.5"-24" (54.5-61 cm). Sizing isn't a defect, so please check that range before ordering a made-to-order hat.

HOW TO START A CLAIM

Email info@socialclubhat.com with:
- Your order number
- What went wrong
- A photo, if it's a damage, defect or wrong-item issue

We reply within 1 business day, Monday to Friday.