Terms of service
Last updated: August 19, 2026
TERMS OF SERVICE
1. AGREEMENT AND WHO WE ARE
These Terms of Service govern your use of socialclubhat.com and any purchase you make from us. The site is operated by Social Club Hat Co, LLC, a Florida limited liability company trading as Social Club Hat, at 360 13th St N, St Petersburg, FL 33705.
"We", "us" and "our" mean Social Club Hat Co, LLC. "You" means you, the person using the site or placing an order.
By using the site or placing an order, you agree to these Terms. If you don't agree, please don't use the site.
2. ELIGIBILITY
You need to be at least 18 to order, or have permission from a parent or guardian who accepts these Terms on your behalf.
3. ACCOUNTS
You don't need an account to order. If you create one, keep your login details to yourself — you're responsible for activity that happens under your account. Tell us promptly if you think someone else has access.
4. PRODUCTS, PRICING AND AVAILABILITY
We do our best to show our hats accurately. Two things you should know before ordering:
Screen colors vary. Your monitor or phone renders color differently from ours, and differently from the thread. The hat you receive may not match the shade on your screen exactly.
Embroidered goods vary naturally. Each hat is stitched. Thread color, stitch density, and placement can differ slightly between hats, and between a hat and its photograph. This is normal for embroidery and is part of how the product is made.
Minor variation of this kind is not a defect, and it isn't grounds for a return, refund or chargeback. If a hat is genuinely damaged, defective or misprinted, that's covered by our Returns & Refunds policy.
Prices are in US dollars and can change without notice. Availability can change too — we may discontinue a design or a colorway at any time.
5. PRICING ERRORS
If a product is listed at an obviously incorrect price because of a typo, a system fault, or a pricing error, we may cancel any order placed at that price, even after you receive an order confirmation. If we do, we refund you in full. We'll always tell you what happened.
6. ORDERS ARE OFFERS
Your order is an offer to buy. Our order confirmation email acknowledges we received it — it isn't acceptance. A contract forms when we ship your order.
We may decline or cancel any order, in whole or in part, including where we suspect fraud, where an item is unavailable, where a pricing error occurred, or where an order appears to be for resale without our agreement. If we cancel, we refund you in full.
7. MADE-TO-ORDER PRODUCTS
This section matters, so please read it.
Our Signature, Postcard and Homegrown hats are custom-made goods. Nothing is stitched until you order. When you place an order for one of these hats, you are commissioning us to manufacture an item to your specification.
Because of that:
- These hats are not returnable or exchangeable for change of mind, including choosing the wrong colorway or city.
- You have 12 hours after ordering to change or cancel. After production starts, we can't stop it.
- Production takes 5-10 business days before the hat ships.
Your rights where a hat arrives damaged, defective, misprinted, or where we send the wrong item, are unaffected. See our Returns & Refunds policy.
8. PAYMENT AND TAXES
Payment is taken at checkout through our payment processor. We don't store your full card details.
By submitting payment details you confirm you're authorized to use that payment method. Florida sales tax is applied to orders shipped to Florida addresses.
9. SHIPPING AND RISK OF LOSS
We ship within the United States only, including APO and FPO. Risk of loss passes to you when we hand the package to the carrier. Our Shipping Policy is incorporated into these Terms.
10. RETURNS
Our Returns & Refunds policy is incorporated into these Terms and forms part of your agreement with us. Please read it before ordering, particularly the made-to-order section.
11. OUR INTELLECTUAL PROPERTY
Everything that makes a Social Club Hat what it is belongs to Social Club Hat Co, LLC. That includes:
- Our designs, artwork, lettering and layouts
- Our embroidery files, digitized stitch files and production artwork
- Our logos, wordmarks and the SCH signature mark
- Our product names, city nicknames as we use and style them, and our series names
- Our product photography, lifestyle photography, and all copy on this site
All of it is protected by copyright, trademark and other intellectual property law, and it is owned by us or licensed to us.
You may not copy, reproduce, scrape, republish, sell, or create derivative works from any of it without our written permission. Specifically, and without limiting the above, you may not:
- Reproduce or adapt our designs or artwork on any product, whether for sale or not
- Use our embroidery or digitized files to produce goods
- Use our product photography in your own listings, advertising or storefront
- Use our name, logos or marks in a way that suggests we endorse or are connected to you
- Use automated tools to copy our catalog, images or copy
Buying a hat gives you a hat. It does not give you any right in the design.
We take copying seriously and we act on it. If you believe someone is infringing our work, or you believe we've infringed yours, see the IP notice procedure in our Legal Notice.
12. YOUR CONTENT
If you post a review, send us a photo, or tag us in a public social post, you give us a non-exclusive, royalty-free, worldwide license to use, reproduce and display that content in our marketing — on our site, in email, in ads, and on social — with credit where it's practical.
You confirm that the content is yours to give, that you own it or have permission to share it, and that it doesn't infringe anyone else's rights or contain anything unlawful.
You can ask us to stop using your content by emailing info@socialclubhat.com. We'll remove it from anything we control going forward, though we can't always pull it from material already printed or distributed.
13. ACCEPTABLE USE
Please don't use the site to break the law, infringe anyone's rights, interfere with the site's operation or security, scrape or harvest data, submit false or fraudulent orders, or impersonate anyone. We may suspend access if you do.
14. THIRD-PARTY LINKS AND SERVICES
The site links to and relies on third-party services, including our payment processor, fulfillment partners, review platform and analytics providers. We don't control them and we're not responsible for their content, practices or terms. Their terms and privacy policies apply to your use of them.
15. DISCLAIMER OF WARRANTIES
THE SITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECT WILL BE CORRECTED.
Some states don't allow the exclusion of implied warranties, so parts of this section may not apply to you.
16. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT THAT THE CLAIM IS ABOUT.
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF WE'VE BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE.
Some states don't allow these limitations, so parts of this section may not apply to you.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Social Club Hat Co, LLC and its members, officers and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the site, your content, or your violation of any law or third-party right.
18. GOVERNING LAW AND VENUE
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Pinellas County, Florida, and you and we both consent to that venue.
19. LET'S TALK FIRST
If something goes wrong, email info@socialclubhat.com before filing anything. Most problems are a misunderstanding and we'd rather just fix it. We ask that you give us 30 days to resolve it directly.
Nothing here stops either of us from bringing a claim in small claims court.
20. CHANGES TO THESE TERMS
We may update these Terms. When we do, we'll change the "Last updated" date above. The version in effect when you place an order is the version that applies to that order.
21. SEVERABILITY AND ENTIRE AGREEMENT
If any part of these Terms is found unenforceable, the rest stays in force. These Terms, together with our Returns & Refunds policy, Shipping Policy and Privacy Policy, are the entire agreement between you and us about the site and your purchases.
Our failure to enforce any part of these Terms isn't a waiver of it.
22. CONTACT
Social Club Hat Co, LLC
360 13th St N
St Petersburg, FL 33705
info@socialclubhat.com